HashCare
Agentic. Efficient. Proactive
HashCare is a customer-centric support service that offers enterprises comprehensive remote technical assistance for the Hedera network.
A Global Helpdesk Service for Hedera Users
HashCare enables enterprise customers to simply get on with business rather than deal with technical issues when building their solutions on the distributed ledger technology (DLT) network of Hedera, resolving trouble tickets rapidly and proactively leveraging Agentic AI.
Navigating and troubleshooting the technical and operational complexities when building solutions on blockchain and distributed ledger technologies can be challenging. Issues often can range from technical errors to application performance issues to coding bugs to security flaws in smart contracts to data corruptions, where expert technical assistance is required.
Hedera is revolutionizing how businesses and developers interact with its distributed ledger technology (DLT) through HashCare – a global customer-centric helpdesk service that offers a comprehensive suite of technical support that is designed to enable enterprises, developers, and enthusiasts to unlock the full potential of Hedera and develop cutting-edge solutions.
Key Benefits of HashCare
HashCare enables enterprises and developers to tap into our engineering expertise across Hedera’s DLT network and technology ecosystem, leveraging Agentic AI for an autonomous front-line experience to resolve troubleshooting questions and to offer technical assistance anytime, anyplace, and anyhow.
Through an enterprise- grade service level agreement (SLA) based on tiered levels (Basic/Advanced/Premium), HashCare offers a best-in-class customer service that ensure business continuity through our 24/7 Global Capabilities Centre (GCC).
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Agentic
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Automated Resolution
Autonomous handling of Hedera-related L1 queries
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Efficient
Streamlined communication and efficient fault resolution leveraging conversational AI.
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Proactive
HashCare: A Global Helpdesk Service for Hedera Users
HashCare lets enterprise customers focus on their business by handling technical issues on the Hedera DLT network, resolving tickets quickly and using Agentic AI proactively.
Industry Use Cases
HashCare can be utilized as a trusted agent for resolving technical issues when building enterprise-grade solutions and decentralized applications on Hedera, including accessing Hedera-certified engineers and experts for more complex technical issues. With flexible subscription tiered support models tailored for all types of Hedera users, HashCare offers a frictionless experience and follow-the-sun model across different time zones globally.
Hashgraph for Enterprise (H4E)®
HashCare is part of a comprehensive suite of enterprise-grade solutions offered by THG under the Hashgraph for Enterprise (H4E)®, aimed at building business without barriers.