HashCare
HashCare enables enterprise customers to focus on building and scaling their solutions on Hedera without being slowed down by technical complexity. By combining secure identity, contextual intelligence, and Agentic AI, HashCare resolves support requests rapidly and proactively while maintaining full visibility across the support lifecycle.
An AI-powered enterprise support platform for Hedera-based solutions
Status
Live
Maturity
Production
Last Update
April 2026
Product Highlights
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Agentic AI-driven ticket resolution engine
SSI-based authentication with verifiable credentials
Context-aware support orchestration across user, org, and product
Integrated knowledge retrieval and guided troubleshooting
End-to-end ticket lifecycle with SLA visibility
Secure credential handling with DID-based identity
HashCare Road Map
NOW
Live Today
SSI-based Authentication
Secure login using verifiable credentials and session continuity.
Context-Aware Support Engine
Resolve issues using user, organization, product, and entitlement context.
AI-Assisted Chat Resolution
Instant responses with guided troubleshooting and escalation triggers.
Ticket Lifecycle Management
Create, update, and track support requests with full visibility.
Knowledge Base & Search
Access structured documentation and contextual help content.
Support Portal & Request Flows
Category-based request routing and structured ticket submission.
NEXT
Q2-Q4 2026
In Development
Customer Admin Console
Manage users, tickets, SLAs, entitlements, and operational visibility at scale.
Enterprise Onboarding & Entitlement Mapping
Workspace provisioning, user lifecycle management, and entitlement mapping.
Secure Credential Layer
DID registration, credential storage, and access validation mechanisms.
Session & Identity Enhancements
QR-based authentication, biometric verification, and session integrity controls.
Managed Key Infrastructure
Secure on-device key management with backup and recovery support.
Advanced Observability & Reporting
SLA analytics, resolution tracking, and operational performance insights.
LATER
2027
Planned / Partner-Led
AI Anomaly Detection
Detection of abnormal support patterns, access anomalies, and system irregularities.
Service Management Integration
Deep integration with enterprise ticketing systems for workflow orchestration and lifecycle sync.
AI Orchestration Layer Expansion
Advanced agent execution pipelines and adaptive resolution flows.
This roadmap reflects current plans for feature development and is subject to change. Time horizons are indicative and may be modified. H4E · The Hashgraph Group AG · April 2026.
HashCare
HashCare enables enterprise customers to focus on building and scaling their solutions on Hedera without being slowed down by technical complexity. By combining secure identity, contextual intelligence, and Agentic AI, HashCare resolves support requests rapidly and proactively while maintaining full visibility across the support lifecycle.
An AI-powered enterprise support platform for Hedera-based solutions
Status
Live
Maturity
Production
Last Update
April 2026
Product Highlights
Agentic AI-driven ticket resolution engine
SSI-based authentication with verifiable credentials
Context-aware support orchestration across user, org, and product
Integrated knowledge retrieval and guided troubleshooting
End-to-end ticket lifecycle with SLA visibility
Secure credential handling with DID-based identity
HashCare Road Map
This roadmap reflects current plans for feature development and is subject to change. Time horizons are indicative and may be modified. H4E · The Hashgraph Group AG · April 2026.
NOW
Live Today
SSI-based Authentication
Secure login using verifiable credentials and session continuity.
Context-Aware Support Engine
Resolve issues using user, organization, product, and entitlement context.
AI-Assisted Chat Resolution
Instant responses with guided troubleshooting and escalation triggers.
Ticket Lifecycle Management
Create, update, and track support requests with full visibility.
Knowledge Base & Search
Access structured documentation and contextual help content.
Support Portal & Request Flows
Category-based request routing and structured ticket submission.
NEXT
Q2-Q4 2026
In Development
Customer Admin Console
Manage users, tickets, SLAs, entitlements, and operational visibility at scale.
Enterprise Onboarding & Entitlement Mapping
Workspace provisioning, user lifecycle management, and entitlement mapping.
Secure Credential Layer
DID registration, credential storage, and access validation mechanisms.
Session & Identity Enhancements
QR-based authentication, biometric verification, and session integrity controls.
Managed Key Infrastructure
Secure on-device key management with backup and recovery support.
Advanced Observability & Reporting
SLA analytics, resolution tracking, and operational performance insights.
LATER
2027
Planned / Partner-Led
AI Anomaly Detection
Detection of abnormal support patterns, access anomalies, and system irregularities.
Service Management Integration
Deep integration with enterprise ticketing systems for workflow orchestration and lifecycle sync.
AI Orchestration Layer Expansion
Advanced agent execution pipelines and adaptive resolution flows.